Vacation Rental Guest Services
Office hours and location
Here at Beach Pros we want to make sure that your stay is as comfortable as possible. Our office hours are Monday - Saturday 9am - 5pm. We are located at 1253 Nimmo Pkwy Suite 115 Virginia Beach, VA 23456 in the Red Mill Landing Shopping Center near the corner of General Booth Blvd and Nimmo Pkwy.
Check-in / Check-out
Check in starts NO EARLIER than 3pm at our office. We look forward to seeing you! Please arrive between 3pm and 5pm so that we can give you all the details about your stay and your property and answer any questions you have. If you must arrive after 5pm, our office will be closed, but we have you covered! Call our office and just let us know you will be late, we will tell you how to get your package in our after hours drop box, located right outside our office doors.
After hours emergencies
Our office hours are Monday through Saturday 9am - 5pm. However, please do call and leave us a message if you experiencing a true rental emergency so that we get the message first thing the following business day. This is a Property Management company, you have rented a private beach property, and this is not operated like a hotel. There is no 24 hour concierge or front desk person. You have rented a private property. The experience is much the same as if you rented a home to live in for a year. There are no specific contractors available on call for middle of the night HVAC, Plumbing, or Electrical repair etc.,in in Sandbridge. For all other issues, contact our office during business hours 9am - 5pm Monday - Saturday. We will respond very quickly! If you are experiencing a life threatening emergency, dial 911.
We want to hear from you if you need something, or you have any kind of maintenance issue, however small. Just come by our office during business hours. If we don't know, we can't help, and we want your stay to be enjoyable. We respond quickly to even non emergency items if you tell us.
Locked out of your beach home or condo? If you find yourself locked out during normal business hours, you can come by our office and we will give you a replacement key. Please remember to return all keys upon check out to avoid a key fee. If you are locked out of your beach house after hours, you will need to contact a locksmith. Please do not lock yourself out.
Differences between a hotel and a private beach property
There are some big differences between staying in a hotel and renting a privately owned beach property. If you haven't done this before, you may find this information very helpful. These privately owned beach homes and condos are full sized, private, properties. These homes and condos are cleaned prior to your check-in and are furnished including full sized kitchens stocked with cookware, dishes, and utensils. They are meant to feel like a home away from home and are owned by various private individuals and families.
What to expect
Our properties are furnished and decorated according the individual owner's taste. The beds come with pillows and basic bedding such as comforters or quilts. Linens, including sheets, pillow cases, towels, wash cloths, terry bath mats, and hand towels are provided to our guests at no additional cost during IN season. If you are vacationing with us outside of the summer months, a rental linen package is available from Beach Pros Realty for a small fee.
Linens are delivered by a linen service to your property prior to your arrival and placed on the beds by a member of our Housekeeping staff, for all summer guests arriving between Memorial Day and Labor Day. If you are renting in the off season, they will be delivered, by service, to your property and left near the front door. They are inventoried twice prior to delivery to ensure that you have exactly what you need. Linens include bath towels, wash cloths, hand towels, and terry bath mats as well a sheet set for each bed. From Memorial Day through Labor Day, all beds will made except for bunk beds. Linens will be left at the end of those beds for you.
- Items you will need
You will need to bring / buy food and drink including any condiments, paper towels, toilet paper, dish soap, and dish washing detergent, as the kitchens are stocked with cookware, dishes, cups, plates, coffee pots, toasters, and utensils but not perishable foods, drinks, or kitchen towels. You will need to bring all of your toiletries and your personal necessities including toilet paper, shampoo, conditioner, hair dryer, soap, tooth brush, tooth paste, razor, lotions, sunscreens, insect repellent etc. You will need to bring your own beach towels. Some properties provide access to a storage shed or garage. Those areas are provided for your convenience to hold your beach items. Please refer to the property page on this website or ask one of our friendly reservationist about your property. The Sandbridge Market is at the corner of Sandbridge Road and Sandpiper Road, there are also gift shops near that location that sell swim suits, beach towels, fishing gear, bait, and other items of interest. There is also a Food Lion grocery store, a Harris Teeter, and a Super Walmart just a few minutes away in the Red Mill shopping center.We want to hear from you if you need something! If we don't know, we can't help. And we want your stay to be enjoyable. We respond quickly to even non emergency items during business hours if you tell us.
- Sanctuary Condo Swipe Cards
If you lose your Sanctuary Condo swipe card that allows you access to the elevator and main building entrances, the fee to replace them is $25 each. Drop by our office during hours of operation and we will get you another. All swipe cards given to you for check-in must be returned upon check-out or you will be charged $25 for each missing card.
- Lost / Missing Keys
If you lose your door key(s) to your property, during operating hours, just come by our office. The replacement cost to you is $25 each. All keys given to you at check-in must be returned upon check out or you will be charged $25 for each missing key.